Gamification is the use of gaming techniques to create an interactive experience that encourages participation, engagement & loyalty. Gamification is widely used to bolster the success of marketing efforts. Only recently, however, have HR departments started to realize the big impacts of engagement, productivity, and employee satisfaction using gamification methods.
11 Ways HR Can Benefit from Gamification
The benefits are clear: Gamification can lead to more motivated employees, better online reviews, and lower turnover rates.
Here are 11 gamification benefits for HR Departments that can improve everything from wellness to team unification.
- More Qualified Hires: Whether you’re seeking a job or hiring for one, gamification makes the process more approachable for applicants and can reduce the hiring manager’s workload. Gaming can even be part of your employee recruitment strategy.
- Higher Motivation: Millennials tend to gravitate toward gamification in organizations, which helps them hit their targets and achieve their goals.
- Improved Productivity: Sometimes, a carrot can quicken the pace of task completion, especially when the job is repetitive and mundane.
- Drive Sales: Commissions aren’t always the driving factor for sales. Sometimes competition and winning prizes are more effective at driving motivation. Turning sales into a tournament or game can often spark a big win for everyone, as well as boost your bottom line.
- Employee Wellness: When gamification is used to encourage a healthy lifestyle, employees are happier both in the office and out.
- More Fun: Games are fun! employees really enjoy having a workplace that doesn’t take itself too seriously.
- Sustainable Culture: Maintaining a consistent culture and brand is easier done when employees are exposed to it through gamified training modules and practice scenarios.
- Tighter Teams: Employees are much more loyal to a company when they feel like integral members of a team. Gaming together with the intent of winning tightens these bonds and encourages engagement at every level.
- Higher Social Interaction: It’s common for happy employees to want to brag about their wins on social media. This public recognition of a game well played is extremely valuable to a company’s marketing efforts.
- Better Online Reviews: Don’t be surprised when you receive more positive reviews after implementing gamification for employee engagement. Why? Because employees who are engaged understand how to engage their customers, offering them a higher level of service.
- Lower Turnover Rate: Between getting more qualified hires, having a strong company culture, and fostering loyal employees, all the benefits of gamification combine to help lower an organization’s turnover rate.
Gamification in HR Examples
You want to see real examples of gamification in HR, and we can’t blame you because gamification at work can go very wrong if the game is not designed well.
Mike Brennan, President and Chief Service Officer at Leapgen (a digital transformation company and HR consultancy) advises, “A lot of this comes down to who are you designing the game for, what is the logic, what are the themes, what is the tone of the game, and is it appropriate for the target population? The answers to those questions are going to be different depending on the scenario, the behaviors you are trying to drive and, most importantly, the people who are involved.”
Well-designed gamification in HR examples can include:
- Building HR analytics
- Showing realistic job previews
- Giving virtual office tours
- Testing skills in strategic multiplayer scenarios
When designing gamification activities, it can be helpful to allow for these beneficial characteristics:
- Turn tedious tasks fun
- Assign the right degree of difficulty
- Give everyone a chance to win
- Have the option to allocate winnings to charity
- Adhere to company values and branding purposes
Example of Gamification in Hiring
Kick’s Shoes has really taken off, thanks to a social media campaign that went viral on TikTok. Customers are pouring in every day, and the HR department needs to add over a dozen employees to their roster—fast.
They decided to sprinkle gamification elements throughout their hiring process to attract the most enthusiastic and relevant candidates to represent their young-and-growing brand.
One major change they made was to replace the application process with a game. Candidates no longer have to write and upload boring resumes that are hard to sort through and evaluate. Instead, candidates play a game that requires some effort and commitment to complete.
- Shows off Kick’s culture
- Is geared toward the open position
- Tests certain skills that are required for the job
- Helps to identify transferable skills
- Assesses the ability to adapt to new circumstances
- Works to build diverse teams
- Reduces the time to hire
In the end, Kick’s Shoes was able to quickly get people in place so order fulfillment and customer service could continue without a hitch while their branding and culture remained intact.
Example of Gamification in Sales
A wireless network consulting firm, WiWork, has had steady sales numbers for three years straight, which is great. However, the director has decided the clock has run out on consistency and it’s time to push sales revenue to the next level.
To break the sales team out of their rut, WiWork had a game designed to motivate and incentivize players to achieve higher revenue goals.
- Features every available product and service, along with their benefits to the customer
- Randomly groups salespeople into teams to create strategic alignment
- Incorporates simulations that challenge potential customer responses
- Encourages healthy coaching and competition
- Awards merit to those who meet each goal
WiWorks’ sales team has enjoyed having their tasks and goals gamified. The recognition and rewards they attain boost their confidence and get them working harder than ever at winning more commission for themselves and higher revenue for the company.
CataBoom’s Gamification Platform for HR Professionals
The value of the worldwide gamification market has jumped from less than $5 billion in 2016 to almost $12 billion in 2021—and for good reason. Time and again, organizations are seeing a very high ROI on engagement and gamification platforms like CataBoom.
CataBoom is trusted by some of the largest and most respected brands in the world. If you want to join the likes of Samsung, T-Mobile, Warner Bros., Kellogg's, and PepsiCo, schedule a demo now!